3PL logistics means

3PL means -Third-Party Logistics

3PL vs. 4PL Logistics: Best Definition, Explanation and Comparison

By Steven Ciemcioch Read Time: 11 min.We’re laying down the law on the often confused — and sometimes debated — “PL” terminology. What is a 3PL, how does it differ from a 4PL, and which one is right for your company?

It can be tough to decide whether you need a 3PL versus a 4PL logistics provider to optimize your supply chain. Making the wrong choice can cost millions of dollars and negatively impact your customer service levels — so you’ll want to get it right.

In this article, I’ll share my best definitions, compare the differences between 3PL and 4PL, and explain how these solutions can support your unique supply chain strategy.

1PL, 2PL, 3PL, 4PL, 5PL Definitions

Warehouse Anywhere - 1PL, 2PL, 3PL, 4PL, 5PL definitions - 3PL vs. 4PL

1PL – First-Party Logistics
An enterprise that sends goods or products from one location to another is a 1PL. For example, a local farm that transports eggs directly to a grocery store for sale is a 1PL.
2PL – Second-Party Logistics
An enterprise that owns assets such as vehicles or planes to transport products from one location to another is a 2PL. That same local farm might hire a 2PL to transport their eggs from the farm to the grocery store.
3PL – Third-Party Logistics
In a 3PL model, an enterprise maintains management oversight, but outsources operations of transportation and logistics to a provider who may subcontract out some or all of the execution. Additional services may be performed such as crating, boxing and packaging to add value to the supply chain. In our farm-to-grocery store example, a 3PL may be responsible for packing the eggs in cartons in addition to moving the eggs from the farm to the grocery store.
4PL – Fourth-Party Logistics
In a 4PL model, an enterprise outsources management of logistics activities as well as the execution across the supply chain. The 4PL provider typically offers more strategic insight and management over the enterprise’s supply chain. A manufacturer will use a 4PL to essentially outsource its entire logistics operations. In this case, the 4PL may manage the communication with the farmer to produce more eggs as the grocery store’s inventory decreases.
5PL – Fifth-Party Logistics
A 5PL provider supplies innovative logistics solutions and develops an optimum supply chain network. 5PL providers seek to gain efficiencies and increased value from the beginning of the supply chain to the end through the use of technology like blockchain, robotics, automation, Bluetooth beacons and Radio Frequency Identification (RFID) devices.

As we progress through the spectrum of logistics models from 1PL to 5PL, it’s clear that more and more of the logistics function is in the hands of the provider rather than the enterprise itself. The most common models now are 3PL and 4PL and we’ll look at how each one can help solve supply chain challenges.

What is a Third-Party Logistics Provider?

3PL vs. 4PL - What is 3PL infographicThe term “third-party logistics provider,” or 3PL, has been around since the 1970s. It simply means that a third party is involved in a company’s logistics operations, in addition to the shipper/receiver and the carrier.

A 3PL does not take ownership of (or title to) the products being shipped. This third party comes into play as an intermediary or manager between the other two parties.

The first 3PLs were intermodal marketing companies that accepted loads from shippers and tendered them to railroads, becoming a third party in the contract between shippers and carriers, according to the Council of Supply Chain Management Professionals (CSCMP) glossary. Today, any company that offers some form of logistics services for hire is known as a 3PL. This includes facilitating the movement of parts and materials from suppliers to manufacturers, as well as finished products from manufacturers to distributors and retailers.

A 3PL may or may not have its own assets, such as trucks and warehouses. In some cases, the role of 3PL and broker overlap, but typically a broker is used to engage trucking capacity for a specific shipment. A 3PL may act as a broker or use brokers to move clients’ freight.

Most 3PLs offer a bundle of integrated supply chain services, including:

  • Transportation
  • Warehousing
  • Cross-docking
  • Inventory management
  • Packaging
  • Freight forwarding

A 3PL can scale and customize services to meet customers’ needs based on their strategic requirements to move, store, and fulfill products and materials. Companies turn to 3PLs when their supply chain becomes too complex to manage internally. For example, a company may grow through mergers and acquisitions, so a supply chain that was manageable at one time outgrows the in-house capability.

The 3PL offers experience gained from working for multiple clients across many different industries. They also offer technology solutions — in some cases, proprietary tools — such as transportation and warehouse management systems beyond what the shipper could afford to invest in independently. Long-term relationships with carriers can result in better pricing and service during periods when capacity may come at a premium. The economy of scale can lower prices on everything from packing tape to ocean shipping rates.

Advantages of 3PL

A 3PL will offer innovative strategies to transform your supply chain into a cost-effective, responsive model. Consider what we’re doing at Warehouse Anywhere as an example. In contrast to the traditional single distribution center (DC) model, we have pioneered and perfected forward-deployed inventory management. The common hub-and-spoke DC model is not able to keep up with the pace of business, with large inventories and infrequent truck service. We’ve developed the forward-deployed model for warehousing and distribution that uses a larger number of smaller locations to move products closer to the customer. This decentralized, hyper-connected model provides the responsiveness needed to meet customers’ expectations for timely delivery.

No matter if you’re direct-to-consumer or in a service-level agreement situation, customers expect overnight delivery, or as close to it as possible. The Warehouse Anywhere system can optimize your inventory per location to ensure stock is on hand in areas of highest demand. You will save on transportation and logistics expenses while improving customer service.

Disadvantages of 3PL

While the 3PL model has been successful for decades, there are some things to consider. Perhaps the most significant caveat is the lack of direct oversight and control. After all, a 3PL is an outsourced service provider. That means some activities will take place outside of your direct supervision. Ensuring quality control and customer service requires an extra level of diligence. If a 3PL fails to deliver on a customer’s expectation, the customer will blame your company, not the 3PL.

Another issue is the degree of dependency a 3PL can create. When you outsource a significant segment of your business, it can be difficult to switch providers or take the operations in-house if pricing or service levels no longer meet expectations.

3PL by Industry

3PLs for Medical Devices

3PL vs. 4PL - 3PL for medical device and pharmaceutical industry infographicFor industries with complex supply chain requirements, 3PLs deliver solutions that turn challenges into competitive advantages.

For the medical device industry, visibility and value-added delivery processes are top priorities. To meet regulatory requirements, devices must be tracked throughout every step of the process with a verifiable chain of custody. This capability requires complex technology solutions that can track inventory across multiple locations and carriers to ensure individual devices can be tracked and traced at a moment’s notice.

Medical device shippers rely on 3PLs for services that go well beyond dropping off boxes on the dock. Clients are looking for delivery to the end-user department, on-site inventorying, returns and repairs and other small but vital steps in serving customers.

A 3PL can help a medical device company develop systems to optimize delivery from a distribution hub to individual locations. Rather than delivering half a dozen items in many shipments, the 3PL can develop the visibility to consolidate deliveries to reduce costs significantly. 3PLs can manage expedited shipments to fulfill just-in-time delivery for high-value items, such as knee implants. Greater visibility into inventories and reverse logistics improves ease of auditing, reducing the need for physical auditing.

3PLs for Field Services

3PL vs. 4PL - 3PL for service and repair industry infographicCompanies with extensive field service operations, no matter if they’re strictly internal or offer services to clients, will benefit from 3PL partnerships. A field service environment is different than a manufacturing situation and requires unique solutions. Meeting service level agreement (SLA) expectation is crucial to customer satisfaction, and a well-managed forward deployment program can ensure standards are met or exceeded.

To meet these high expectations, a 3PL can forward deploy commonly used items in smaller distribution hubs for rapid, lower cost response. The 3PL can develop a database of the most often ordered items and ensure inventory is managed to meet ongoing demand. Having the right part available when the service technician makes the initial call will contribute to a high level of customer satisfaction. The service tech can stop at the hub to pick up parts or place an order for expedited delivery to the job site.

3PLs for Retail

3PL vs. 4PL - 3PL for retail and e-commerce industry infographicThanks to the “Amazon effect,” customers have come to expect merchandise to be readily available online or in-store. After all, if you can receive practically anything from Amazon in two days or less, customers don’t understand why they can’t receive goods from other shippers in the same time frame. A 3PL can develop a strategy to improve supply chain discipline to better compete with Amazon on shipping times and fulfillment accuracy.

What is a Fourth-Party Logistics Provider?

3PL vs. 4PL - What is 4PL infographic A fourth-party logistics provider, or 4PL, represents a higher level of supply chain management for the customer. The 4PL gives its clients a “control tower” view of their supply chains, overseeing the mix of warehouses, shipping companies, freight forwarders and agents.

The goal is to have the 4PL act as the single interface between all aspects of the supply chain and the client organization. Consulting firm Accenture originally copyrighted the term in the mid-1990s, but it has since fallen into generic use.

In some cases, a 4PL may be established as a joint venture or long-term contract between a primary client and multiple partners, often to manage logistics for specific locations or lines of business. The structure of a 4PL can vary, as there may be a 4PL component within a larger 3PL relationship. A 4PL is a form of business process outsourcing, similar to contracting out human resources or financial functions.

What’s the Difference Between 3PL and 4PL Logistics?

Warehouse Anywhere - 3PL vs. 4PL differences, comparison infographicTypically, the 4PL does not own transportation or warehouse assets. Instead, it coordinates those aspects of the supply chain with vendors. The 4PL may coordinate activities of other 3PLs that handle various aspects of the supply chain. The 4PL functions at the integration and optimization level, while a 3PL may be more focused on day-to-day operations. A 4PL also may be known as a Lead Logistics Partner (LLP), according to the CSCMP.

The primary advantage of a 4PL relationship is that it is a strategic relationship focused on providing the highest level of services for the best value, as opposed to a 3PL that may be more transaction focused. A 4PL provides a single point of contact for your supply chain. With a 3PL, there may be some aspects that you still have to manage. The 4PL should take over those processes for you, acting as the intermediary for 3PLs, carriers, warehouse vendors and other participants in your supply chain.

The 4PL relationship simplifies and streamlines the logistics function using technology for greater visibility and imposing operational discipline across many partners and suppliers. The enterprise can focus on its core competencies and rely on the 4PL partner to manage the supply chain function for maximum value. Basically, the 4PL acts as the enterprise would if the supply chain functions were managed in-house.

As companies transition their supply chain model to forward deployment or decentralized distribution, a 4PL partner can step in and manage that complexity. Retailers, in particular, are shifting toward a more nimble model to support e-commerce and omnichannel services. A 4PL can manage the multiplying number of resources that it takes to compete at that level. The days of the million-square-foot super regional DC may be over, as companies opt for shared warehouse space near major customer centers to speed up responsiveness. The 4PL can manage those relationships, as well as optimize the network to use parcel carriers or couriers to support e-commerce, rather than LTL or truckload services.

Fourth-Party Logistics Advantages

Choosing a 3PL vs. a 4PL can be a complicated decision that depends on the complexity of your supply chain and your company’s strategic goals.

A 3PL relationship works well when the organization has a solid, high-performance supply chain strategy in place and requires support to execute the plan. Working with a 3PL will typically require a high level of internal management commitment and oversight to ensure performance meets your standards. However, many day-to-day decisions are out of your hands as you count on the providers selected by the 3PL to meet your service commitments. An asset-based 3PL may focus too much on ensuring that its own assets are fully utilized at the expense of lower rates or better services from other providers. For smaller companies, a 3PL can provide an immediate level of scale that would otherwise be cost prohibitive.

A non-asset based 4PL is agnostic in choosing suppliers, concentrating on finding the best combination of value and service. Typically, a 4PL will have integrated technology offerings that deliver a high level of visibility into the supply chain for tactical and strategic analysis. Of course, internal resources are still necessary to manage the 4PL performance, but it should be a higher level of oversight than a 3PL.

Warehouse Anywhere has performed as both a 3PL and 4PL for our clients. Recently, we’ve seen great success in acting as a 4PL in managing forward-deployed inventories in a variety of vertical markets. We can localize your inventory in hundreds of U.S. cities in a very short period of time.

4PL by Industry

4PLs for Medical Devices

3PL vs. 4PL - 4PL for medical device and pharmaceutical industry infographicDid you know that sometimes surgeons order a medical device such as a knee replacement only after the patient has started the anesthesia process? Talk about just-in-time delivery. Surgeons may order several sizes of a product because they don’t know precisely which one they’ll need at the start of the procedure. A 4PL can manage the complex chain of custody requirements and delivery schedules to meet physician’s requirements and reduce inventory costs.

For one medical-device manufacturer Warehouse Anywhere developed a network of inventory centers to service hospitals and surgery centers. We maintain their inventory, relieving field reps of that burden and eliminating consignment costs. Since we guarantee delivery of items up to one hour prior to surgery, physicians can preschedule surgeries as well. We handle all reverse logistics and restocking of unused items.

We found in many cases physicians typically ordered more than $3.5 million worth of devices in a year, but used only about $300,000 worth. The extra cost of shipping these items to and from the hospital and DC were excessive, and consumed by the medical device company. Our solution helped eliminate inventory write-off costs while improving service to the medical facilities. Now, this medical device company sees their supply chain as a competitive advantage rather than a cost center.

4PLs for Field Service

3PL vs. 4PL - 4PL for service and repair industry infographicTo serve field service and repair organizations a 4PL takes control of the supply chain including warehousing, fulfillment, transportation and technology.

The Warehouse Anywhere forward-deployed 4PL model is perfect for field service businesses because we manage all the moving parts to meet your service expectations. The process begins with a detailed analysis of parts usage based on historical data and installed customer base to determine the individual parts, quantities and locations necessary to meet anticipated demands.

The field techs don’t have to function as warehouse operators anymore. Parts location and inventories are visible to all the techs in the region, reducing the need for trunk stock.

For one field service organization supporting retail and financial services technology, Warehouse Anywhere established a decentralized warehousing model, and developed a fulfillment system to provide parts in 30 minutes or less, meeting or exceeding service level agreements. Its real-time inventory tracking and visibility support full chain of custody, 24/7 inventory availability and ERP/IT integration.

4PLs for Retail/E-Commerce

3PL vs. 4PL - 4PL for retail and e-commerce industry infographicThe largest e-commerce companies, like Amazon, act as their own 4PLs by owning and managing the entire supply chain. Few other companies have the resources to match that, so they turn to 4PLs for strategic management.

Over the years, many retailers have used 3PLs for transportation, warehousing and fulfillment. As e-commerce boomed, retailers often bolted on those capabilities to existing systems, creating parallel supply chains to meet in-store and online demand. As e-commerce logistics matures, it’s become apparent that an omnichannel approach is a sustainable direction to support customers, regardless of the channel from which they purpose.

A 4PL offers the strategic vision to create a new supply chain network that efficiently manages the flow of product across all platforms. A single view of inventory gives the retailer the power to allocate inventory and meet customer demand regardless of the status or location of the inventory.

Forward-deployed inventory can serve both physical locations and e-commerce fulfillment. For brick-and-mortar locations, the forward deployment supports same-day inventory replenishment as well as online order fulfillment from the same location.

With smaller store footprints, there’s no room “in the back” anymore. For a retail apparel customer, we forward deployed inventory within a five-mile radius of stores to replenish popular items within one hour.

3PL vs. 4PL – What’s Best for Your Company?

If your company is dealing with an increasingly complex supply chain and struggling to meet customer expectation for faster response, then an innovative 3PL or 4PL may be the best solution for you.

In partnering with an innovative leader, your supply chain solutions can be optimized for maximum customer value with a competitive advantage. The most successful logistics partnerships seamlessly blend the flow of products and information flow, and that’s where our technology truly enables supply chain excellence.

Whether you’re direct-to-consumer or offering service-level agreements to business-to-business partners, you know that overnight delivery (or close to it) is what your customers expect. That’s why Warehouse Anywhere is on a different level than other 3PL companies. If you are servicing a large national market, you can place fast-moving parts, materials or products in multiple fulfillment warehouse locations that are closest to your points of highest demand. This forward-deployed inventory model allows us to store your resources everywhere that you need them to be.

In addition to a distribution or fulfillment service, you’ll also have a layer of technology and expertise that a traditional 3PL warehouse doesn’t have. You will save on your transportation and logistics while also achieving excellent customer service.

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Our accreditations and authorizations are an additional proof of the high level of quality offered by TCE Romanian Courier -TCE Romanian Fulfillment services.

 

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TCE Romanian COURIER -CARGO 

TCE Self AWB online

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TCE Romanian Courier -questions

About TCE Romanian Courier | Fulfillment | Cargo

What are the clocks beyond which the picking up / receiving of goods by the company?
Bucharest:
Courier:
• Up to 15:00 in advance at least 1 hour in advance and ½ – 2 hours.
Cargo:
• Up to 15:00 for a specific order for at least 2 hours.
Province:
• Up to 15:30.
• In some places, there may be receipts at pre-set times. For details, call customer service 0314344228.

 

What does the business offer insurance against the risk of damage or loss of goods delivered?
• Under the terms of the service contract or contract terms wagon “liability TCE for damage to goods or damage that can be entrusted is limited to the lower of the declared value of the goods in order to transport, or 50 EUR.” If the principal wishes to insure goods of the declared value, he must pay in advance 1% of the declared value of the goods and allow TCE to conclude the name or type of Cargo insurance.

What is the delivery of the goods to the consignee?
• Parcel delivery to the recipient is based solely on CI names with clear and signature of individuals and transparent names, signatures and seals of legal entities. The teaching of the envelope, package or pallet is closed as it is unlocked by the sender and TCE is not responsible for the content.

How do I send documents, packages and palletized cargo seized by the company?
• Simple: you can call * 9668 or 0314344228, send an e-mail or access your order at lacomenzi@tcelogistic.ro www.tceorder.ro. In no time, a car TCE will lift the load.

How to charge AWB (cover letter delivery)?
• AWB (accompanying letter delivery) fills in the agent TCE data provided by the sender. The sender is required to verify the accuracy of enrollment in AWB and sign the shipment.

How much is an element of TCE?
• Find out how to immediately ship the cost of an envelope, package or pallet anywhere in the country by calling  0314344228.

How long does a shipment arrive?
• 24 hour express delivery to anywhere in the country.
• 2-5 days for international shipments.

How to pay for shipping?
• Payment can be made “on time” only to customers who have a contract with TCE or cash.

What are the largest dimensions of the batch that can be made in TCE?
• TCE accepts the goods volume. The largest supported size for pallet goods: height 1.7 m (including timber) and length 1.5 m. The surface on which goods are placed must be that of the pallet (1.20m x 0.80m = 0.96m).

What is the maximum weight of pallets that can be transported by TCE?
• 1000 kg.

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POLITICA DE CONFIDENTIALITATE TCE CURIER ROMANIA

PROTECTIA PERSOANELOR CU PRIVIRE LA PRELUCRAREA DATELOR CU CARACTER PERSONAL

In conformitate cu prevederile Legii 677/2001, TCE* prelucreaza date cu caracter personal, cu respectarea principiilor mentionate in continuare, in scopuri legitime. Prelucrarea datelor cu caracter personal se realizeaza prin mijloace automate, cu respectarea cerintelor legale si in conditii care sa asigure securitatea, confidentialitatea si respectarea drepturilor persoanelor vizate. Prelucrarea datelor cu caracter personal se face cu respectarea urmatoarelor principii:

• Notificarea. Operatorul de date cu caracter personal este notificat la Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal;

• Legalitatea. Prelucrarea datelor cu caracter personal se face in temeiul si in conformitate cu prevederile legale;

• Scopul bine-determinat. Orice prelucrare de date cu caracter personal se face in scopuri bine determinate, explicite si legitime, adecvate, pertinente si neexcesive prin raportare la scopul in care sunt colectate si ulterior prelucrate;

• Confidentialitatea. Persoanele care prelucreaza, in numele unei institutii, date cu caracter personal au prevazut in contractul de munca si in fisa postului o clauza de confidentialitate;

• Consimtamantul persoanei vizate. Orice prelucrare de date cu caracter personal, cu exceptia prelucrarilor care vizeaza date din categoriile strict mentionate in Legea 677/2001, poate fi efectuata numai daca persoana vizata si-a dat consimtamantul in mod expres si neechivoc pentru acea prelucrare;

• Informarea. Informarea persoanelor se face de catre institutia care prelucreaza datele personale ale persoanei vizate;

• Protejarea persoanelor vizate. Persoanele vizate au dreptul de acces la datele care sunt prelucrate, de a interveni asupra acestora, de opozitie si de a nu fi supus unei decizii individuale, precum si dreptul de a se adresa Autoritatii Nationale de Supraveghere a Prelucrarii Datelor cu Caracter Personal sau instantei de judecata pentru apararea oricaror drepturi garantate de lege, care le-au fost incalcate;

• Securitatea. Masurile de securitate a datelor cu caracter personal sunt stabilite astfel incat sa asigure un nivel adecvat de securitate a datelor cu caracter personal procesate. DREPTURILE PERSOANEI VIZATE (reglementate de Legea 677/2001):

• dreptul de a obtine de la TCE*, la cerere si in mod gratuit pentru o solicitare pe an, confirmarea faptului ca datele care va privesc sunt sau nu prelucrate de TCE*;

• dreptul de a obtine de la TCE*, la cerere si in mod gratuit rectificarea, actualizarea, blocarea sau stergerea datelor a caror prelucrare nu este conforma cu Legea 677/2001, in special a datelor incomplete sau inexacte;

• dreptul de a obtine de la TCE*, la cerere si in mod gratuit transformarea in date anonime a datelor a caror prelucrare nu este conforma cu Legea 677/2001;

• dreptul de a obtine de la TCE*, la cerere si in mod gratuit notificarea catre tertii carora le-au fost dezvaluite datele oricarei operatiuni efectuate conform alin. 2) sau 3), daca aceasta notificare nu se dovedeste imposibila sau nu presupune un efort disproportionat fata de interesul legitim care ar putea fi lezat.

• dreptul de a va opune in orice moment, din motive intemeiate si legitime, ca date care va vizeaza sa faca obiectul unei prelucrari, cu exceptia cazurilor in care exista dispozitii legale contrare; in caz de opozitie justificata prelucrarea nu mai poate viza datele in cauza.

• dreptul de a va adresa justitiei pentru apararea oricaror drepturi garantate de prezenta lege, care v-au fost incalcate De asemenea, pentru a reclama nerespectarea drepturilor garantate de Legea nr. 677/2001 va puteti adresa Autoritatii Nationale de Supraveghere a Prelucrarii Datelor cu Caracter Personal sau/si instantelor de judecata.

SECURITATEA DATELOR CU CARACTER PERSONAL TCE* certifica faptul ca indeplineste cerintele minime de securitate a datelor cu caracter personal. TCE* utilizeaza metode si tehnologii de securitate, impreuna cu politici aplicate salariatilor si proceduri de lucru, inclusiv de control si audit, pentru a proteja datele cu caracter personal colectate conform prevederior legale in vigoare. Pentru mai multe detalii şi informatii orice persoana interesata se poate adresa Autoritatii Nationale de Supraveghere a Prelucrarii Datelor cu Caracter Personal. Str. Olari, nr. 32, sector 2, Bucuresti Telefon: (021).252.58.88 Fax: (021).252.57.57 Web: http://www.dataprotection.ro/ * Politica de confidentialitate pentru protectia persoanelor cu privire la prelucrarea datelor cu caracter personal se aplica firmelor care fac parte din TCE Holding : SC TCE Worldwide Services – TCE Fulfillment

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General Terms and Conditions

General Terms and Conditions Romanian Courier Service

 

of the TCE LOGISTIK HUNGARY
TCE LOGISTIK HUNGARY KFT.
Headquarters, business premises, central Customer Service Office:
H-1211 Budapest, Szikrataviro ut.17-21
hereinafter: TCE LOGISTIK HUNGARY

General Business Condition pertaining to parcel forwarding and management
These General Business Conditions are based on the Hungarian General Forwarding Conditions (MÁSZF), the CMR (Convention on the Contract for the International Carriage of Goods by Road, signed at Geneva in May 1956 and amended by the CMR Protocol signed at Geneva on 15 July 1978), the Montreal Protocol and Hungarian Act CLIX of 2012 on postal services (hereinafter: Postal Act), and Govt. Decree 335/2012 (XII.4.) on the provision of postal services and on the detailed rules of postal services relating to official documents, and on the general contractual terms of postal services and on consignments that are excluded from the postal service or that may only be carried subject to conditions. With respect to the services falling under the effect of the Postal Act, the supervisory authority is the National Media and Infocommunications Authority (1133 Budapest Visegrádi u. 106; address for correspondence: 1376 Bp., Pf. 997; Telephone: + 361 468-0500; Fax: 468-0680; e-mail: info@nmhh).
1.Introduction
TCE LOGISTIK HUNGARY provides postal services that do not substitute for the universal postal service, to business, institutional and corporate Clients generally endowed with legal personality, who enter into long-term contracts with TCE LOGISTIK HUNGARY in respect of the use of such services, and pay the fee for the service periodically, in arrears, based on performance, by bank transfer.
TCE LOGISTIK HUNGARY may, in the cases set out in §40, subsections (6)-(10) of Act CLIX of 2012, refuse or suspend the execution or the performance of the contract. Furthermore, TCE LOGISTIK HUNGARY reserves the right to terminate the contract with immediate effect if the proportion of the Client’s returned parcels exceeds 5% and the reason for this is not attributable to an error on the part of TCE LOGISTIK HUNGARY.
TCE LOGISTIK HUNGARY only forwards carriage-paid parcels, that is, in all cases the Client pays the fee for the service.
These General Business Conditions define the products, the obligations undertaken by TCE LOGISTIK HUNGARY as service provider, and all those conditions the performance of which is required from the Client in order that TCE LOGISTIK HUNGARY may perform the forwarding of parcels at the appropriate standard of quality.
TCE LOGISTIK HUNGARY in all cases provides door-to-door delivery, and operates communication devices and an organisational apparatus that enables Clients to obtain answers to all inquiries they may have in relation to parcel delivery, either over the phone or via the internet.

Although TCE LOGISTIK HUNGARY’s product partly comprises an intermediated service (based on subcontractor performance), the TCE LOGISTIK HUNGARY technology ensures that parcels can be tracked and traced throughout the entire process.
2.Customer Service Office
TCE LOGISTIK HUNGARY maintains a Customer Service Office at its headquarters, which is open from 9 a.m. to 5 p.m. on working days, and, based on the parcel numbers, provides information on deliveries (IOD) and sends proof of delivery (POD) to the Client upon request, and handles any complaints related to parcel delivery.
The Customer Service Office can be reached:
by phone on +4 031 4344228
by email at: international@tceholding.ro 
and www.tceholding.ro.
Information related to the delivery status of parcels can be requested from the second working day following parcel dispatch, on the www.tceorder.ro website, using the Track&Trace function, based on the parcel number.
TCE LOGISTIK HUNGARY maintains a separate Customer Service Office for addressees, which is open on working days between 9 a.m. and 5 p.m.
Addressees who call the number+4 031 4344228 are provided with information about their parcels, based on the parcel number.
3.Enquiries, management of complaints
The Client or its representative may make enquiries at the Customer Service Office based on the parcel number, and may request the parcel information specified later on (information on delivery, IOD), as well as a delivery certificate (proof of delivery, POD). The parcel information (IOD) service, in the case of parcels dispatched within the last 3 months, is provided immediately, and the delivery certificate (POD), in the case of parcels dispatched within the last 3 months, is sent within 4 hours. After this, the parcel information is kept available for a further one year, but the deadline for providing the information lengthens to 3 working days.
Delivery certificate copies (POD) may be requested free of charge up to 5% of the monthly average parcel volume.
The POD is available as of the next working day in the case of deliveries within Budapest, and as of the second working day in the case of deliveries outside Budapest.
The Customer Service Office receives any damage reports and forwards them to the TCE LOGISTIK HUNGARY damage claims administrator.

In the case of complaints, the Customer Service Office receives the complaints, ensures that they are investigated and that the relevant corrective measures are taken, and informs the complainant accordingly.
Complaints may also be entered in the Customer Comments Book available at TCE LOGISTIK HUNGARY’s headquarters and at the provincial delivery depots. The Customer Service Office checks the Customer Comments Book at least once a week, and investigates and remedies any complaints and observations in accordance with the usual procedure and timeframes.
The Customer Service Office addresses in writing all the complaints and observations within the shortest possible time, but certainly not later than within 30 days from the time the complaint is lodged.
If the postal service provider fails to answer the complaint within the deadline, or if the answer is not acceptable to the complainant, then the complainant may contact the National Media and Infocommunications Authority.
The complaints are registered and the causes of the errors, if any, are eliminated in accordance with the stipulations of the ISO-certified quality management system.
4. Purpose and geographical validity of the General Business Conditions
TCE LOGISTIK HUNGARY performs the parcel-forwarding service strictly on the basis of a valid and effective contract. The contract may be concluded in the usual form, in writing, or after acceptance of the offer, in accordance with the content of the offer, although in all cases the precondition for validity is that the Client have the requisite number of parcel tickets, issued to it by TCE LOGISTIK HUNGARY, for posting the parcels, or the Client produce the parcel tickets and posting information in accordance with TCE LOGISTIK HUNGARY’s system, and that it use these tickets whenever parcels are dispatched.
These General Business Conditions shall be valid for all the activities of TCE LOGISTIK HUNGARY, including primarily the undertaking of domestic and export parcel-forwarding tasks, the collection, loading, unloading, handling and reloading of parcels, the temporary storage of parcels in the case of failed delivery, as well as the administration of the shipping of export parcels within countries belonging to the network of TCE LOGISTIK HUNGARY KFT. These General Business Conditions shall apply exclusively to transport-related tasks covered by contracts concluded with TCE LOGISTIK HUNGARY, and therefore they shall not apply to import parcel forwarding in the case of which the Client enters into a contract with a partner of TCE LOGISTIK HUNGARY in accordance with the General Contractual Conditions of the foreign partner.
The general rules relating to import parcels (dispatched abroad for delivery in Hungary) accepted by TCE LOGISTIK HUNGARY from its foreign partners are as follows:
– The delivery costs for import parcels are paid by the Sender in all cases; TCE LOGISTIK HUNGARY does not invoice the addressee for the delivery charge.
– There is a contractual relationship between the Sender and the foreign partner of TCE LOGISTIK HUNGARY.
– When taking receipt of import parcels, TCE LOGISTIK HUNGARY does not check compliance with the requirements relating to the addressing of the parcels, and attempts delivery on the basis of the data displayed on the packaging. In the event of an unsuccessful delivery attempt, TCE LOGISTIK HUNGARY’s foreign partner receives written notification, and all further steps are taken on the basis of the instructions given by TCE LOGISTIK HUNGARY’s foreign partner; in the absence of such instructions, on the 10th working day following the unsuccessful delivery attempt, TCE LOGISTIK HUNGARY redirects the parcel to the Sender.
– In possession of the parcel number, the addressee may modify the delivery address indicated on the parcel, and request delivery of the parcel to a different address.
– Damage claims may only be initiated in possession of a written deed of assignment from the Sender, the damage claim is processed in accordance with the terms of the contract concluded between the Sender and the foreign partner of TCE LOGISTIK HUNGARY within 30 days from its submission, and the duration of the investigation procedure may be extended once by 30 days, at the same time notifying the complainant.
– The special rules relating to the customs clearing of parcels arriving from abroad are specified in the customs laws. TCE LOGISTIK HUNGARY notifies the addressee of the parcels that require customs clearing, and the addressee makes a declaration in writing on the type of customs clearing and agrees to pay the costs related to the customs clearing.
The products and services provided by TCE LOGISTIK HUNGARY:
– domestic delivery service (delivery on the day following pick-up, information on the transit time),
– export parcel delivery to EU member states and to Turkey, Norway and Switzerland, in cooperation with the TCE LOGISTIK HUNGARY KFT network,
– the import of parcels sent by the members of the TCE LOGISTIK HUNGARY KFT network to Hungary from the above countries, the customs clearance of the parcels in accordance with the addressee’s instructions, and delivery of the parcels.
Domestic and export parcel forwarding – In accordance with the request of the Sender, TCE LOGISTIK HUNGARY performs the pick-up of the parcels at the location specified by the Client, and the delivery of the parcels, keeping them constantly under its surveillance from pick-up to final delivery. The Sender can also keep track of the consignment as well as the information related to the consignment, and the proof of delivery is retrievable at any time (within the limitation period). In the event of an unsuccessful delivery attempt, if the addressee or the authorised recipient is not at the delivery address, a notice regarding the arrival of the parcel is left in the addressee’s post-box, or if this is not possible, the notice is left at the delivery address. In the event of a change of address, TCE LOGISTIK HUNGARY also undertakes to clarify the address and to deliver the consignment to the clarified address. The service includes the second delivery attempt following an unsuccessful delivery. At the Sender’s or the addressee’s instruction, the parcel will be delivered to a new address, or to the original address at a different time.
International delivery
A transparent and safe means of sending parcels to countries outside the European Union. Following customs clearance, the parcels are forwarded to their addresses by air in the UPS (IATA Air Cargo Agency) system.

Prohibitions and restrictions on imports may differ from country to country. Pursuant to §2, subsection d. of Govt. Decree 335/2012. (XII. 4.) the Client is responsible for enquiring as to whether the destination country will accept the goods to be sent. (The Client may enquire about this at TCE LOGISTIK HUNGARY’s Customer Service Office by telephone.) The Sender is obliged to ascertain that there is no impediment to sending the goods by air cargo.
Value-added services available to domestic Clients for a special fee:
CashService
Cash-on-delivery (COD) – The settlement and transfer, to the bank account number indicated on the Client’s company registration certificate, of the cash taken upon delivery takes place automatically at least twice a week; the additional fee for the service includes the cost of the bank transfer within the given country. The fee for the service is also charged in the event of an unsuccessful attempt to hand over the parcel. In the case of an export consignment, the Client must have a EUR current account kept in E.U, , a RON account kept in Romania, a BLV account kept in Bulgaria, in order to use the service in these respective countries. In the case of export consignments, it is possible to order the service only through the installed TCE LOGISTIK HUNGARY WebOrdersoftware. TCE LOGISTIK HUNGARY reserves the right to pass on the additional costs resulting from the transaction duty introduced in January 2013.
Declared Value Insurance Service
Declared-value insurance: a supplementary insurance policy that may be taken out on a one-off basis, per parcel; for a maximum value of HUF 500,000 in the case of domestic parcels, and HUF 200,000 in the case of export parcels. The service may be ordered using the TCE WEBORDER SYSTEM.
SMS Service
Short text message notification. The Sender notifies the consignee in an SMS text message on the day of dispatch of the parcel that the parcel will be delivered on the following working day. The text message is worded by the Sender, and can include the parcel’s identification number and the amount that will be payable upon delivery. The telephone number of TCE LOGISTIK HUNGARY’s Customer Service Office for addressees is automatically added to the end of the message. The service may be ordered using the TCE WebOrdersoftware and via the TCE Online platform; messages may be no longer than 160 characters.
Parcels, parcel labels, packaging, addressing, sealing
The careful and proficient packaging of goods ensures that the dispatched parcel is suitable for mechanical parcel handling, loading, and efficient public-road transportation, and thus that the goods may be delivered to the respective address without damage. TCE LOGISTIK HUNGARY only assumes responsibility for properly packed and addressed consignments.
Since parcels are handled within the TCE LOGISTIK HUNGARY system using industrial technology, parcels that are not suitable for handling by way of the industrial technology used in parcel forwarding may not be dispatched. In all cases the packing must ensure protection for the quality and integrity of the contents, and that no person may access the contents without damaging the packaging. The following conditions must be met during packaging:
– Only fully sealed parcels may be dispatched.

– The appropriate packaging, in every case, means both the external and internal packaging together, where the external packaging is a 5-ply cardboard box or equivalent shape-retaining packaging material.
– Parcels with long, sharp protrusions are not suitable for parcel shipment.
– Boxes must be utilised optimally; assuring the appropriate size and quality of the packaging material, and filling out the entire package, should protect the goods from damage.
– Breakable goods should be packaged in polystyrene or another padding material; a shape-retaining cardboard box is the only acceptable form of external packaging. A “Fragile” inscription only serves as a warning; it does not protect the goods.
– Electronic devices and other products recalled for repair should be dispatched in their original, complete packaging, with appropriate padding in the case of collection (P&S, P&R or parcel exchange).
– Bottles and flasks placed in parcels should be protected by protective layers placed between them as well as at the bottom and at the top of each item.
– Irregularly-shaped goods that are difficult to package must also be protected within the shrink-wrapping itself, using another type of packaging.
– Cardboard boxes should be sealed on all sides with adhesive tape that has the Sender’s company logo on it, if at all possible.
– Boxes strapped together in a bundle are unacceptable, as the bundles may fall apart and thus only the parcel unit identified with a label will arrive at the destination point.
– The bag containing the address label, the parcel ticket and the delivery note, as well as the stickers used for identifying special services, must be attached to the largest side of the parcel.
– If several parcels are dispatched to the same address, the stickers indicating the use of any special services must be affixed to each of the parcels.
– If the CashService is ordered, the full amount to be collected must be indicated in a consistent manner either on the CashService list or by sending the data electronically, as well as on the consignment itself, using a standard TCE LOGISTIK HUNGARY sticker. (If more than one parcel is dispatched, the CashService sticker must be attached to each parcel, indicating the amount to be collected, in accordance with the value of each parcel.) In the case of an incorrect or inadequate order, TCE LOGISTIK HUNGARY will attempt to clarify the data by contacting the Client.
– The carriage of dangerous goods packed in Excepted or Limited quantities is only performed based on a prior written agreement relating to products that enjoy exemption based on chapters 3.4 and 3.5 of the ADR. TCE LOGISTIK HUNGARY does not check the contents of the parcels; the Client is obliged to check whether any of the cited ADR exemptions are valid in respect of the contents of the parcel handed over. The exemption relating to carriage is not valid in the absence of prior written notification by the Client, and in such cases TCE LOGISTIK HUNGARY shall classify the parcel as dangerous goods subject to the ADR, and suspend its carriage. The Client bears full financial liability towards TCE LOGISTIK HUNGARY, if the Client has made an incomplete or erroneous declaration on exemption from the rules on dangerous goods. The Client shall bear the totality of damage claims, authority fines and penalties resulting from an incomplete or erroneous declaration by the Client.

– Products that are not subject to the ADR must be provided with packaging material that does not bear any markings relating to the ADR. Based on the markings that remain on the packaging, TCE LOGISTIK HUNGARY may decide whether or not to exclude the consignment from carriage.
– The packaging of goods that are subject to the ADR must also comply with the applicable requirements of the ADR.
– Tyres can also be transported unpackaged. One unit may not consist of more than 2 tyres. Tyres must be strapped and secured together in a manner that ensures that the tyres remain together during transportation and loading, and that the parcel label can be appropriately attached.
– Sheets of particle board must be packaged in 5-ply cardboard with edge and corner protection.
– TCE LOGISTIK HUNGARY does not undertake the handling of products that require temperature control, and therefore the packaging must be such as to ensure the integrity of the contents between -25°C and +65°C.
Since TCE LOGISTIK HUNGARY considers it essential to protect shipments from damage, packaging advice may be requested by TCE LOGISTIK HUNGARY customers free of charge, through Customer Service Office.
A “Fragile” label in no way exempts the Sender from the obligation to package the goods appropriately in keeping with their nature, and nor does it actually protect the goods!
TCE LOGISTIK HUNGARY provides, for the identification of parcels, self-adhesive labels furnished with an individual bar code, otherwise known as parcel labels, free of charge. As well as the address data, the parcel label also contains the parcel’s individual identification number. TCE Parcel Labels may be generated using the TCE WebOrder software and via the TCE Online platform. In such cases TCE LOGISTIK HUNGARY provides a series of parcel numbers to the Client, who generates and completes the parcel label with the appropriate data content, using the TCE software or his own system. The Client is responsible for the secure use of the parcel labels and the parcel number series, and shall pay the transportation costs of the parcels sent using the parcel labels that have been provided to him.
6. Collection of parcels
The parcels are collected from the Client’s premises. The Clients may – based on a separate agreement – also dispatch their parcels, provided with parcel labels and address labels, at the drop-off point (“I-punkt”) of the parcel sorting plant that operates at the TCE LOGISTIK HUNGARY headquarters, at pre-arranged times, with deliveries scheduled for the next working day. In this case the parcels are placed on the conveyor line by the Client’s driver. When picking up the parcels, the TCE LOGISTIK HUNGARY driver does not check the adequacy and addressing of parcels, although he may refuse to accept parcels that are clearly inadequate. The one-off sending of a consignment must be indicated by calling TCE customer service on +36 706 041 967 on the day before pick-up, or by 9 am on the day of pick-up.
Parcels for dispatch are accepted by either the receiving driver or the receiving parcel depot employee, against a Pick up receipt (also stamped by the driver), which serves only to confirm the number of parcels accepted. With the consent of the Sender it is recorded, on the Pick up receipt whether the itemised inspection takes place at the Sender’s premises (number of items has been checked) or at TCE LOGISTIK HUNGARY’s central parcel sorting plant (number of items has not been checked). The acceptance of the parcels may take place at the Client’s premises, in the TCE LOGISTIK HUNGARY Depot and in TCE LOGISTIK HUNGARY’s central sorting plant, but the itemised registration and weighing of parcels may only take place, in accordance with the provisions of the contract, at the central TCE LOGISTIK HUNGARY central parcel sorting plant.
The Client may use the following documents for the identification of dispatched parcels:
– second copy of the parcel label,
– parcel number mini sticker (self-adhesive, detachable from the parcel ticket in 2 copies),
-in the case of parcel labels generated in the Client’s own system, the computer data file in the format agreed with TCE LOGISTIK HUNGARY.
The address marked on the parcel or on the parcel label must contain the following data in Arabic numerals (0-9) and Latin-script letters (A-Z):
– name of the addressee,
– destination of the parcel (name of town or village), postal code,
– name of street, house number, floor, door number,
– in the case of an export parcel, the destination country
TCE LOGISTIK HUNGARY undertakes to settle accounts with the Client based on the number of dispatched parcels, although occasional, item-by-item reconciliations are carried out based on the Client’s parcel-number records.
If so agreed between the parties, TCE LOGISTIK HUNGARY may also provide parcel data via a computer system.
7. Delivery
At the time of delivery, the carefully packaged and legibly addressed parcel is handed over to the addressee by the delivery driver. In the case of personal delivery the addressee is required to ensure easy and safe access to the place of delivery. When the driver arrives at the destination to deliver the parcel, he may not be kept waiting; if he is kept waiting, the delivery process may be broken off.
Parcels are handed over upon signing of the receipt by the addressee, or by other persons (aged 14 years and over) who, under the given circumstances, can be assumed to be entitled to receive the parcels. These include, primarily, the persons present in the premises of the addressee, the owner of the property at the address or the person providing accommodation to the addressee, and those in possession of the appropriate letter of authorisation. TCE LOGISTIK HUNGARY does not investigate whether there is another natural person with the same name on the premises, who may have a claim to the parcel.
Delivery is confirmed by the addressee, by signing the form completed by TCE LOGISTIK HUNGARY and its partners. The driver may request the receiver to also indicate his/her name, in addition to providing a signature, which will then be recorded among the data stored in the portable scanner, on the basis of which the recipient’s name will be retrievable from among the parcel information provided by telephone or electronically.
TCE LOGISTIK HUNGARY only delivers to persons who are illiterate or prevented from writing in the presence of an adult witness. The witness signs the delivery document with his/her own name.
During the confidential delivery of an Addressee Only Service consignment, the recipient is the person designated by the Sender, who must prove his/her identity based on the documents specified by law. In this case, besides the recipient’s signature, the number of the ID certificate or passport presented by the recipient must also be indicated.
Delivery shall only take place after the cash amount due in the case of the Cash Service (if such has been ordered) has been paid, and the receipt has been signed, prior to which the addressee may not examine the contents of the parcel.
8. Weight and size restrictions
Parcels may be dispatched in a weight of up to 40kg per parcel (or 50kg for export consignments). The girth of the parcel (i.e. 2x height + 2x width + 1x length) may not exceed 3 metres, and the maximum permitted parcel sizes are: length 2 m, height 0.6 m, width 0.8 m. With the Business Small Parcel service the maximum weight of a parcel is 2 kg, and the maximum width is 40 cm.
Each parcel is weighed by TCE LOGISTIK HUNGARY automatically, in accordance with the provisions of the contract, at the Client’s premises, at the time when the parcel arrives at the regional collection depot or the central dispatch plant, using electronic scales and the measured weight is allocated to the parcel number and automatically registered. The measured weight data serves as the basic data for the automatic invoicing process.
Within the TCE LOGISTIK HUNGARY system, parcels exceeding the weight of 40 kg or the specified size limits will not be forwarded in every case. TCE LOGISTIK HUNGARY shall be entitled to send any consignments that cannot be forwarded due to the above reasons by means of another carrier that undertakes the shipment of such consignments, and to charge any related costs to the Client. With respect to these consignments, the General Insurance Conditions shall not apply, and the delivery time guarantee shall cease to be valid.
9. Objects excluded from the scope of TCE LOGISTIK HUNGARY’s services
TCE reserves the right to reject or stop any parcel which contains goods that are prohibited by law, or which could cause damage to any other parcel, or which breach these General Business Conditions or endanger the physical wellbeing of employees.
The following items are excluded from carriage:
– goods packed inadequately and/or not in the standard forms of packaging customary in trade,
– overweight or oversized consignments,
– bundled parcels, parcels dispatched in wooden crates,
– perishable, infectious or repugnant goods,

– human remains, ashes
– livestock and plants,
– consignments in sacks, bags, or loosely packed consignments,
– particularly valuable goods, such as cash, precious metals, documents of monetary value, drawn lottery tickets and similar items, genuine pearls, precious stones, or jewellery,
– works of art, objects of sentimental value,
– temperature-sensitive goods,
– munitions, firearms, explosives and similar items, including weapons that function with compressed air or carbon-dioxide, and replicas that could be mistaken for genuine weapons, and the components thereof,
– narcotics and psychotropic substances,
– radioactive materials,
– flammable or fire-hazardous materials,
– parcels addressed to the addressee’s PO box or land-registry title number,
– in the case of export consignments, goods subject to excise duty, alcoholic beverages and tobacco, and
– consignments with packaging that bears writing or images that are racist or obscene, or breach civil or personal rights,
– and dangerous goods listed in the ADR (Agreement concerning the International Carriage of Dangerous Goods by Road) that may not be transported in excepted or limited quantities.
– If delivery is requested to a TCE OFFICE, then dangerous goods that may be transported in excepted or limited quantities under the ADR are excluded from carriage.
In the case of parcels of foreign destination, personal belongings, goods subject to excise and consumption duty, as well as goods accompanied by ATA Carnets are also refused for shipment. It is forbidden to dispatch products and goods that are prohibited under the statutory provisions (including resolutions and measures brought by the United Nations Organization) of any member state of the European Union or of the originating, transit or destination country, or in respect of which any trade or economic restrictions or sanctions are in effect.
Information regarding the special provisions of individual countries may be obtained from the given country’s embassy or trade mission in Hungary.
The Client is obliged to notify TCE LOGISTIK HUNGARY, prior to dispatch, about any parcels with a value that exceeds EUR 5,000.
10. The service
TCE LOGISTIK HUNGARY performs the service as a carrier agent, and for fulfilling freight-forwarding tasks it uses the services of individual carriers, whose activity it monitors throughout the entire process,

and the quality of which activity it guarantees. The activities performed by the above-mentioned carriers appear in the invoice as mediated services, which, due to the nature of such services, are not stated separately.
TCE LOGISTIK HUNGARY accepts parcels for transportation that are sealed and intact, without checking their contents, and has them forwarded to the addressees in sealed form, without any check of their contents.
In the event of any visible damage to the parcel or the packaging, TCE LOGISTIK HUNGARY allows the recipient to check the content of the parcel upon delivery, and the result of such checking is recorded in a report prepared together with the recipient.
Scope, characteristics and conditions of the service:
10.1. Content of the service: acceptance of parcels handed over at TCE LOGISTIK HUNGARY’s depots, in the central parcel sorting plant or at the site designated by the Client, collection and transportation of parcels to the addressee, postage paid. TCE LOGISTIK HUNGARY primarily executes the instructions of the Client, and undertakes parcel forwarding, the costs of which are borne by the Client.
10.2. The release of the parcels takes place against the signature of the addressee or of another person who, depending on the circumstances, could be considered or assumed to be entitled to receive the parcels. These include, primarily, the persons present in the premises of the addressee, and those in possession of the appropriate letter of authorisation.
In the event of parcel delivery to a TCE OFFICE, the release of the parcel takes place upon the simultaneous provision of the parcel number and the individual/single-use identification code associated with it.
10.3. Parcels dispatched to TCE LOGISTIK HUNGARY at the place of pick-up by 1 p.m. will be delivered within Hungary and in Slovakia on the next working day (“24-hour” does not refer to the precise transit time, but only means the next working day).
In the case of export consignments, the transit time is between 1 and 5 working days (indicative data only), which may be extended by the time required for customs clearance.
10.4. If the first delivery attempt is unsuccessful, the second delivery attempt is included in the basic service. If the first delivery attempt fails due to an incorrect address or some other circumstance that can be corrected by the Client, TCE LOGISTIK HUNGARY will call upon the Client to make the correction. In the event of an unsuccessful first delivery attempt due to a refusal to accept the delivery, or if the second attempt is also unsuccessful, the parcel will be returned to the Client. If the addressee refuses to accept the parcel, then there is no second attempt at delivery; the parcel is automatically returned to the Client.
Any undeliverable parcels are stored by TCE LOGISTIK HUNGARY for up to 5 working days (or for up to 10 working days if the addressee has indicated that he is on holiday), after which the parcels will be returned to the Client, without any separate indication.

If receipt is refused, or if based on the Client’s instruction given in the course of the corrective procedure TCE LOGISTIK HUNGARY will not attempt a second delivery, TCE LOGISTIK HUNGARY will return the parcel to the Client.
TCE LOGISTIK HUNGARY makes 3 attempts to deliver parcels sent with the FlexDeliveryService. Unless instructed otherwise, the first attempt takes place on the next working day after sending, the second attempt on the 3rd working day following this, and the final attempt on the 5th working day.
10.5. Unlimited information on delivery (IOD) will be provided by TCE LOGISTIK HUNGARY to the Client regarding the parcels dispatched by it, from the morning of the second working day following pick-up, either by phone or through the web-based Track&Trace system. The Client may request a written proof of delivery (POD) free of charge for up to 5% of the average daily number of parcels consigned by the Client. TCE LOGISTIK HUNGARY is entitled to charge a reasonable document-completion fee, if this is justified by the excessive demands for delivery-related certificates. The countersigned consignment note (“Rollkarte POD”) or the acknowledged and signed electronic (scanned) receipt replacing it shall qualify as appropriate proof of delivery.
In the event of delivery to a TCE OFFICE, only IOD may be requested.
10.6. The CashService, that is the collection of cash on delivery, is provided in the event of the Client’s properly completed written order, or order sent via an electronic channel, confirmed by TCE LOGISTIK HUNGARY, or an order recorded in accordance with the provisions and sent by the specified deadline in the TCE WebOrderor the TCE Online system, with TCE LOGISTIK HUNGARY assuming full responsibility for the cash (collected on delivery against an acknowledgement).
The COD amount per parcel may not exceed HUF 499,999.
TCE LOGISTIK HUNGARY is entitled, on the basis of a resolution issued by an official authority, to withhold funds collected from the addressee but not yet transferred to the Client.
Once the courier performing the delivery has left, there is no opportunity to make complaints regarding the COD amount or the change given.
In the case of any uncollected COD amounts, the liability of TCE LOGISTIK HUNGARY shall extend to the limit of the collection service fee, in addition to which TCE LOGISTIK HUNGARY shall be obliged to cooperate in the subsequent collection. If collection of the COD amount fails due to reasons demonstrably attributable to the wilful misconduct or negligent business conduct of TCE LOGISTIK HUNGARY and subsequent collection also fails, then a damage claim may be raised up to the amount of the COD. When filing the damage claim, the Client is required to certify that the addressee did not pay the outstanding debt in spite of the payment demand sent by the Client. If the failure to collect the COD was caused by the inadequate instructions of the Client with regard to the additional service (failure to send all or some of the COD data or to send it on time, or a failure to complete or to fully complete the documentation serving this purpose) then TCE LOGISTIK HUNGARY shall bear no liability for damage.
10.7. The DocumentReturnService, the DisplayService and the ItemisedDeliveryService are provided on the basis of separate written agreements. These agreements are not covered by the standard insurance conditions. Since during the provision of these services TCE LOGISTIK HUNGARY employees will work in close cooperation with the employees of the Client and the addressee, TCE LOGISTIK HUNGARY will not be able to eliminate any obstacles that arise in relation to the work. If the duties within the range of these services cannot be fulfilled for whatever reason, TCE LOGISTIK HUNGARY shall bear no financial liability for such failure or any consequential losses. The Client may not raise any claims against TCE LOGISTIK HUNGARY for any losses in relation to the outcome of the itemised handover of the internal content of parcels collected and delivered as sealed consignments.
10.8. Should the Client dispatch any parcels, without prior notification of TCE LOGISTIK HUNGARY, to a hypermarket in which the parcels may only be delivered subject to the performance of any or all of the above extra services (delivery note certificate, itemised delivery), TCE LOGISTIK HUNGARY shall be entitled to perform the service and invoice the fee for such performance, even without a prior agreement.
11. Parcel forwarding fee, reimbursement of costs
TCE LOGISTIK HUNGARY and the Client shall, under the parcel forwarding contract and any amendments thereto, agree with regard to the prices. (The contract is also to be deemed accepted if the offer has been accepted either verbally or in writing, or if use of the service has commenced.)
Regarding returned goods and goods of unusual size, the settlement of accounts with the Client takes place in accordance with the currently valid price list.
With respect to parcels forwarded to non-EU countries, TCE LOGISTIK HUNGARY only undertakes export parcel forwarding with DAP or DDP parity.
Special customs clearance orders are performed by TCE LOGISTIK HUNGARY exclusively on the basis of a prior agreement.
With respect to export parcels, the Client is obliged to carefully conclude an agreement related to the bearing of costs with the addressee, and the Client is obliged to submit the related order to TCE LOGISTIK HUNGARY, in compliance with such agreement.
In the case of export orders, TCE LOGISTIK HUNGARY starts out from the assumption that the Client is responsible for the correctness of the parities communicated to TCE LOGISTIK HUNGARY. Thus, if according to the parity, the foreign recipient is to pay the customs charges, the taxes, fees, costs and expenses, or if such payments are incurred for reasons attributable to the foreign recipient, the domestic Client reimburses to TCE LOGISTIK HUNGARY all such expenses that have not been settled by the foreign recipient.
TCE LOGISTIK HUNGARY, in order to comply with the statutory provisions or at the request of the competent authorities, is entitled to open and examine any parcel without notifying the Client in advance. TCE LOGISTIK HUNGARY shall pay and pass on to the Client the costs of inspections by authorities, and any fines imposed, if they were imposed due to a breach of these conditions by the Client.
12. Obligations of the Client
The Client is obliged to package each parcel in compliance with the industrial standards pertaining to parcel handling, providing the parcels with the adequately completed standard TCE LOGISTIK HUNGARY parcel labels and documents. TCE LOGISTIK HUNGARY is not liable for any errors in the completion of labels. The addressing of the parcel – especially the addressee’s details – must be complete. The Client must, during its cooperation with TCE LOGISTIK HUNGARY, proceed in accordance with the guidelines of the TCE LOGISTIK HUNGARY User Manual.
The Client may not hand over to third parties the parcel labels and parcel number series placed at the Client’s disposal by TCE LOGISTIK HUNGARY. The Client shall bear all risk arising from a breach of this prohibition.
The Client is obliged to pay the service charge within the specified deadline.
If the Client consigns goods excluded in section 9, or fails to meet its obligations set out above, TCE LOGISTIK HUNGARY may temporarily refuse to perform the service for the beneficiary.
The Client is responsible for damage caused by the contents of the dispatched parcels, and for reimbursement of the costs incurred in connection with damage mitigation, if the damage can be attributed to a breach of these conditions.
The Client is required to inform TCE LOGISTIK HUNGARY of all major changes of data in writing, without delay. Such a reporting obligation applies in the following instances, among others:
-a change to the Client’s name or address,
– a change to the place of parcels collection,
– a change to the bank account number,
– a change in the person entitled to sign and act on behalf of the company,
– in the case of a foreign company, a change in the Hungarian permanent establishment and tax number,
– a change in the form of incorporation.
The Client assumes full liability for ensuring that the data provided by it to TCE LOGISTIK HUNGARY does not breach the rights and lawful interests of either the Client or the third parties concerned (especially the addressee). The Client, concurrently with the sending of the data, acknowledges that it possesses the necessary authorisation with respect to the data and to the data usage (especially for the use of the addressee’s fixed-line and mobile telephone numbers, in the manner and extent necessary for providing the service).
TCE LOGISTIK HUNGARY excludes any liability on its part in relation to the data provided to it by the Client, and the handling thereof during the provision of the service.
13. Right of disposal
The Client may, in the absence of the addressee, authorise TCE LOGISTIK HUNGARY to deliver the parcel to a neighbour or another appropriate person. In the case of such – written or verbal – authorisations, the certificate of receipt (IOD, POD) will be prepared in a modified format.
In the case of an export parcel, TCE LOGISTIK HUNGARY may also proceed in accordance with the written instructions of the addressee, or may accept a delivery driver’s note instead of the delivery receipt.

14. Invoicing, prepayment
TCE LOGISTIK HUNGARY performs the service exclusively subject to the payment of postage by the Client; it does not forward parcels in respect of which the postage is to be paid by the addressee.
The invoice for the service is always prepared subsequently, in one or two invoicing cycles per month, as may be agreed.
TCE LOGISTIK HUNGARY invoices the performance by service type, in a single amount, with a payment deadline of 5 working days from the date of the invoice. Invoices are always settled by bank transfer. The invoice addendum contains the details of the invoice, indicating the parcel number, weight and fee.
The Client is obliged to settle the invoice by bank transfer, within the specified deadline. In the event of non-payment or a significant delay in payment, that is, following expiry of the payment deadline, TCE LOGISTIK HUNGARY is entitled to offset its overdue receivables against the claims of the Client, and is entitled to assert a retention and lien right in accordance with the effective statutory provisions. In the event of late payment, TCE LOGISTIK HUNGARY shall, from the first day of default, charge default interest on the basis of §6:48 of the Civil Code and §6:155 of the Civil Code, and a flat collection fee of EUR 40 in accordance with the provisions of §6:155 (2) of the Civil Code. TCE LOGISTIK HUNGARY is entitled to claim reimbursement of its legal and other costs incurred in connection with the collection of the receivable.
After expiry of the payment deadline, TCE LOGISTIK HUNGARY is entitled to engage a third-party receivables management company to manage its outstanding receivable from the Client. In this case, TCE LOGISTIK HUNGARY, for the purpose of the management of its receivable from the Client, is entitled to provide such data as is necessary for achieving said purpose – if the Client is a natural person, then the personal details necessary for achieving said purpose – to the third-party receivables management company. Personal details to be provided:
– the details necessary for identifying the Client;
– the contact details necessary for the receivables management (address, email address, telephone number);
– the details necessary for identifying the receivable.
15. Warranty
TCE LOGISTIK HUNGARY undertakes a commitment to the effect that, if the Guaranteed24Service is purchased, then in the event of late delivery for reasons attributable to TCE LOGISTIK HUNGARY (assuming a transit time exceeding one working day), the transport charge and 200% of the service fee will be refunded to the Client.
In respect of other aspects of the warranty, unless otherwise provided for in these General Business Conditions, the latest wording of the Hungarian General Forwarding Conditions (MÁSZF) is applicable.
Within the territory of application of the CMR – in the case of export parcel forwarding – the warranty regulated in the CMR shall be applied.
16. Damage incidents

With respect to every single parcel, in the course of the damage claim procedure, observing §51 (7) of Act CLIX of 2012 on Postal Services, based on the authorisation set forth in §44. (2), in place of the provisions of §44 (1), (3)-(8), and §45-51, TCE LOGISTIK HUNGARY stipulates application of the rules of the Civil Code relating to liability for damage caused by a breach of contract. TCE LOGISTIK HUNGARY provides compensation coverage (parcel insurance) for the Client in the event of damages attributable to TCE LOGISTIK HUNGARY, i.e. damages resulting from negligent or unprofessional handling, including partial or total loss or destruction of the parcel. The fee for the automatic parcel insurance is included in the transport charge paid by the Client. The insurance policy only provides coverage for direct damage, with respect to the replacement or repair value, and excluding any consequential damages.
Grounds for legitimate claims for compensation are established in the event that the claim for compensation is made in writing within 3 working days from delivery or returned delivery, and if the damage is demonstrably due to reasons attributable to the service provider.
Failure to meet the above deadline shall render the claim for compensation null and void.
If the insurance fee is included in the base price of the domestic service, the amount of indemnity is the same as the acquisition, replacement or repair value, which may occasionally also include the service fee, but may not exceed HUF 50,000. The taxes related to the cost of acquisition shall be settled in accordance with the prevailing statutory requirements. TCE LOGISTIK HUNGARY shall not be held liable for any claim arising from the late delivery of parcels without a guaranteed service.
If double the fee of domestic service exceeds this amount, the insurance will provide coverage up to double the freight charge.
In the case of the GlobalBusinessParcel service, the parcel insurance provided automatically upon payment of the carriage fee ensures a maximum coverage of SDR 19 per kg of the parcel’s gross weight.
The Client may – subject to the payment of an extra charge – take out insurance for a higher value, although such insurance policy is only concluded on the basis of a declaration by TCE LOGISTIK HUNGARY certifying the extension of coverage.
In the event of non- or late performance of a guaranteed deadline service, the indemnity amount may amount to double the delivery charge and service fee. It will not qualify as a claim incident if TCE LOGISTIK HUNGARY fulfils a guaranteed deadline order with delay for inevitable reasons beyond its control or due to the unavailability of the addressee, or fails to return the delivery note, provided that TCE LOGISTIK HUNGARY credibly certifies the delivery of the parcel in its own system (IOD, POD). In such case the claim of the Client can only be enforced against the addressee, and TCE LOGISTIK HUNGARY shall only bear liability up to the limit of the service fee. For late performance of non-guaranteed deadline services TCE LOGISTIK HUNGARY shall not have compensation liability.
Without the consent of TCE LOGISTIK HUNGARY, the Client has no right to assign its insurance claims to any third party.
TCE LOGISTIK HUNGARY shall not provide any insurance coverage in respect of valuables that are already covered by other insurance policies. The Client is entitled to take out a supplementary insurance policy.

The service provider shall arrange for the payment of the compensation that it considers justified within eight working days from the date of assessment.
The procedures to be followed in relation to insurance events are regulated by TCE LOGISTIK HUNGARY in the General Parcel Insurance Conditions.
17. Limitation clause
After the passing of one year from the 15th day following dispatch, all claims outstanding against TCE LOGISTIK HUNGARY on any legal grounds shall expire.
18. Written form
Auxiliary and supplementary agreements, as well as any other agreements, shall only be valid if in writing.
TCE LOGISTIK HUNGARY reserves the right, in respect of certain issues, to conclude an agreement with terms different from these General Business Conditions, although such agreement may not be in conflict with other, legal, regulations listed in section 1 above, or with other legal regulations governing postal activities, and shall only be valid if in writing.
19. Severability / Jurisdiction
If any of the provisions of these General Business Conditions is or becomes invalid, this shall not affect the validity of the other provisions thereof. Such invalid provision shall be replaced with a provision that fulfils as closely as possible the business purposes of the original provision.
Any disputes shall be submitted by the parties to the competence of the National Media and Communications Authority. The court with jurisdiction is: the court of justice with jurisdiction in the location of the TCE LOGISTIK HUNGARY headquarters.
20. General or local limitation and suspension of service
TCE LOGISTIK HUNGARY may limit or suspend parcel forwarding service compared to the terms of these General Business Conditions, if this is required due to an event of force majeure or a regulatory action.
TCE LOGISTIK HUNGARY may, due to traffic limitations or meteorological conditions, either suspend the service in certain areas or depart from the generally applied delivery rules.
TCE LOGISTIK HUNGARY shall inform the Clients about any such limitation or suspension of the service.
In these cases, the Client shall not be entitled to raise any claims for damages.
21. Data protection, obligation of confidentiality
21.1. TCE LOGISTIK HUNGARY handles, processes and forwards all the data related to the parcel-forwarding service as well as those obtained during the performance of the service – subject to the differences mentioned in paragraphs 2-6 – with due consideration to Act CXII of 2011 on Informational Self-Determination and the Freedom of Information, and to Act CVIII of 2001.
21.2. TCE LOGISTIK HUNGARY may only familiarise itself with the contents of the forwarded parcels to the extent necessary for performing the service.

21.3. TCE LOGISTIK HUNGARY
21.3.1. may not open any sealed parcels – except for the cases mentioned in paragraph 5;
21.3.2. may only examine any non-sealed parcels for the purpose of, and to the extent necessary for, ascertaining the data necessary for dispatch, sorting, forwarding and delivery;
21.3.3. may not disclose to third parties any data obtained during the performance of the service – except for the Sender, the addressee (or other authorised recipients) and the organisations mentioned in paragraph 7;
21.3.4. may not hand over the consignment – for the purpose of examining its contents – to persons other than the Client, the addressee (or other authorised recipients) and the organisations mentioned in paragraph 7;
21.3.4. may not provide any information about the performance of the service to persons other than the Client, the addressee (or other authorised recipients) and the organisations mentioned in paragraph 7.
21.4. For the purposes of paragraph 3, point 4), persons possessing the same authorisation as the Client are defined as any persons designated as such by the Client. With respect to points c) and e), persons possessing the same authorisation as the Client are also defined as persons who provide to TCE LOGISTIK HUNGARY the unique identification data of the parcel, the password and the access code by electronic means of communication (telecommunication equipment, internet).
21.5. TCE LOGISTIK HUNGARY may open a closed parcel if
21.5.1. the wrapping of the parcel is damaged to such extent that the opening of the parcel is justified by the need to protect its contents, and the contents of the consignment cannot be protected by repackaging without opening the parcel;
21.5.2. this is necessary for the elimination of a hazard caused by the contents of the parcel;
21.5.3. the parcel may be sold by TCE LOGISTIK HUNGARY in order to recover the unpaid fee.
21.6. TCE LOGISTIK HUNGARY regulates the process of opening of parcels, and records the actions taken in a report. The fact that the parcel has been opened must be indicated on the consignment, and, if possible, the Sender must be notified accordingly, while also giving reasons.
21.7. TCE LOGISTIK HUNGARY, as well as the person (organisation) performing the postal agency activity, must ensure, through appropriate organisational and technical measures, the confidentiality of the consignments forwarded through the use of the parcel service. TCE LOGISTIK HUNGARY, as well as the person (organisation) performing the postal agency activity, is obliged – provided that the statutory conditions are met and there is a request to this effect – to hand over or present any postal consignment, textual message or communication to the organisations authorised by a separate statutory instrument to examine the contents thereof, and shall also make possible the monitoring and storing of these, as well as any other kind of intervention in respect of the consignment or textual message.
Definition of terms used in the General Business Conditions
IOD – electronic or verbal information on parcel delivery,

Rollkarte – the shipping document used by TCE LOGISTIK HUNGARY and issued in respect of each parcel number, on which the recipient certifies the receipt of the parcel; the POD is an extract of the signed Rollkarte, in the form of a copy,
Scanner – the device used for data recording during parcel forwarding,
Countries belonging to the TCE Systems network – the members of the TCE system at a given time,
Client – the party in a contractual relationship with TCE LOGISTIK HUNGARY, the party bearing the costs at any given time.
These General Business Conditions are the amended version of the General Business Conditions issued on 1 April 1998, and are valid with effect from 1 September 2015. Prior to their entry into force the General Business Conditions are reports to the National Media and Communication Authority, and from the 15th day preceding their entry into force they are accessible on the www.tceholding.ro.
These General Business Conditions and the standard price list are published by TCE LOGISTIK HUNGARY on the www.tceholding.ro.The Clients shall always receive, as an annex to the contract offer, a copy of the General Business Conditions, which will also constitute an inseparable part of any contracts they may conclude.
Further information regarding the use of the service – i.e. a detailed description of the services, printed matter, forms, completion guidelines – are provided by TCE LOGISTIK HUNGARY to its Clients in printed form in the “User Manual”, and are also available via the www.tceholding.ro.

General Manager
Flavian M. FECIORU

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Romanian Fulfillment and Delivery

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TCE provides you with a specialized service for optimizing online stores. The E-Fulfillment service is specially built to reduce the costs of the online store and to easily promote the sales of your store in Romania, Bulgaria, Hungary, Greece and other European destinations :

Send your stock of goods to TCE Romanian Fulfillment warehouses – you can use the palletized goods transport service or groupings – details here
Storage, stock management, packaging – you can use the Romanian Fulfillment service details -here
Ship your products to the destination via courier or postal service – service details here

For any solutions you can contact us by email suport@tceholding.ro

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TCE Romanian Courier

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